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Documentation support services
InternetEdit provides access to a range of documentation support services. These services aid documentation groups, documentation managers, or individual authors by offloading specialized or non-core tasks and skills so that resources can be focused on your key priorities, your information and your audience. Our support services include:
Template design and management
Templates ensure that your documentation or online help is easy to create and maintain, consistent, user friendly, and attractive. We're skilled in the creation and maintenance of templates for:
- Microsoft Word
- FrameMaker
- Robohelp or Forehelp online help development
- limited Flash applications
Our template services include:
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Template design |
Designing layouts, graphic elements and styles, and implementing the design within the authoring environment of your choice |
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Template management |
Making and tracking changes, and applying those changes to existing documents |
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Template conversion |
Applying a template change to a suite of existing documents |
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Template migration |
Moving an existing template into a new publishing system, such as FrameMaker |
File conversion
File conversion can become a real headache when you're dealing with high page counts, complex documents, large help systems, or technically challenging formats and templates. We're expert in file conversions from Word to FrameMaker, from FrameMaker back to Word, or from various formats into Robohelp or other online help environments.
Do you have a specific file conversion problem you'd like to solve? Send us some details and we'll tell you what we can do for you.
Single source information products
Do you have documentation but you need online help or web content? Do you have online help but you need a quick reference card or sales brochure? Single source solutions help you develop your information for multiple audiences or formats at minimal cost. We can help you re-task your existing information products to support all your needs.
If you have a one-off requirement, we can provide an affordable solution through our conversion service. If you have an ongoing requirement, we can set you up with templates and processes so you can maintain your own solution inhouse.
Formatting
Formatting to a large part determines how your documentation or online help is received by users and customers, its effectiveness and usability, and the ease of maintenance.
Poor formatting looks unprofessional and implies a lack of quality or care, hurting your image and stealing value from the information you are delivering. Good formatting on the other hand lends credibility to your content, demonstrates your professionalism, and gives you information products that you can use to sell your concepts, services, or products.
We bring together documentation experts with graphic designers to deliver formats that will complement your business image while maximizing the usability and effectiveness of your documentation.
Technical support
Documentation tools can present challenges to authors and managers, particularly when complex formatting or advanced features are used. We provide technical support for users of Microsoft Word, FrameMaker, and Robohelp.
Are you having a technical problem with your documents or templates? Or do you want to implement advanced features in your documentation or online help? Let us help you.
We offer technical support services with fixed price or per hour fees, depending on your specific requirements.
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