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Frequently asked questions regarding InternetEdit accounts

Are accounts available to all customers?

InternetEdit accounts are available to many customers, but we cannot guarantee availability. Accounts are considered on a case-by-case basis. Accounts may be suspended or rescinded at any time by InternetEdit, although this rarely happens.

Do you offer discount accounts?

In some cases, InternetEdit can offer discounts to account users. Discounts may be available when you have a specific type of repetitive editing that can be optimized within InternetEdit's editing process, or when you do not require a specific delivery time for edited materials.

Do you offer personal editors?

If you are in a situation where you require access to a single editor who can become familiar with your writing style and requirements, subject matter, or standards (for example, corporate style guides or institutional guidelines), we can help by offering the Personal Editor option. This option pairs you with an editor qualified to meet your specific needs. The Personal Editor option is particularly useful to students working on a long dissertation or thesis project, to documentation groups with regular editing needs, or to authors working on complex subject matter and requiring substantive editing services.

Depending on your requirements, the Personal Editor option may affect the availability of discounts and your turnaround times. We typically cannot guarantee per-job turnaround times for substantive editing or edits submitted to Personal Editors.

How do you pay for our services?

Once you set up an account, you can request a quote when submitting a job, or simply instruct us to proceed with the work (in which case we will not provide a quote).

We generate an invoice for you periodically (typically once monthly or once quarterly, depending on your account activity). Invoices are generated during periods of low traffic, in order to minimize overheads and ensure minimal costs to you, the customer. Once you receive an invoice, you can choose to pay online using your credit card (via the PayPal online payment portal), or you can simply send us a check.

If you require an invoice from us on a specific date, or at a specific interval, contact us and request this option. There may be a surcharge for this option.

What do you need to know about turnaround (delivery) times?

Your turnaround times will depend on the 'mode' in which you are working with InternetEdit.

• If you submit a job to the editing helpdesk at clientcare@internetedit.com, you receive rapid service but your edit is handled by the most appropriate on-call editor available at the time (unless you make a request for a specific editor).
• If you submit a job to a specific editor (using the email address provided to you when that editor was introduced to you, or by making a request for the editor at clientcare@internetedit.com), you may experience delays until that editor becomes available. If you request a confirmation of delivery time, we will respond with an estimate of delivery time.
• If you submit a job while subscribing to the High Availability option, you will receive the fastest possible service.

This website provides a real-time indicator of typical turnaround time if you submit your document to the editing helpdesk at clientcare@internetedit.com:

This timer tells you how long it is likely to take to get your work back if you submit a 'typical' document at this time. A typical document is a 3-6 page business communique or academic paper, a small technical document, or a resume. (Ninety percent of the documents we receive can be delivered within this typical delivery time, if required.)