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Contact InternetEdit
Contact us using routine channels if you are curious about our services, have questions about editing, wish to schedule work in the future, or have any other routine needs. |
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Contact us using high-priority channels if you have an immediate, time-sensitive request, or if you wish to get the status of your submitted work. (Upload or email your document or materials before calling us.) |
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Click on the Request quote button to find out how to request a quote and delivery time for your work. |
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Click on the Submit doc button to find out how to actually submit a document. (Once we receive your document, we generate a quote for you.) |
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We accept applications for employment only through our parent company, Nocturne Communications. |
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When will you hear from us
InternetEdit maintains a high level of availability but there are times when, for technical or scheduling reasons, no one is available to respond to your request. The timers and clocks on this website show typical times for document delivery and the acknowledgement of routine and urgent communications. These timers and clocks are updated in real time as workload changes and editors check in and out. However, it is possible that sudden increases in workload, or technical problems, may not be immediately reflected in the time estimates.
InternetEdit's chat panes appear on the website only when a helpdesk agent or editor is logged in and available. However, it is possible that a sole agent may log out during your visit to the website. When you click on the pane, you'll get a message notifying you that the agent is no longer available. (This happens because the pane has already been delivered to your screen, and cannot be removed unless you do a 'Refresh'.)
If you are having trouble contacting us, please try an alternate channel (for example, telephone instead of email, or SMS instead of chat). Rest assured that we will respond to your requests as soon as possible.
Requests for callback
Helpdesk staff will typically call back only if you have first submitted a document or inquiry through our email address or document upload page. We will not call back to a number outside of North America, and will not call back outside extended business hours in your timezone. For more information, see our FAQ.
More information about contacting InternetEdit
Additional information about contacting and scheduling work with InternetEdit is provided on our FAQ page.
